Return & Exchange Policy

Effective Date: 12/10/24

At iDeviceMentor, we are committed to ensuring your satisfaction with every purchase. Please review our return and exchange policies below.

Returns

We accept returns for defective products only. If you believe your product is defective:

• Eligibility for Returns:
  • The product must be in its original condition and packaging, with all included accessories.
  • Proof of purchase (receipt or order confirmation) is required.
• Return Process:
  • Contact us within 30 days of receiving your product at mattgollini@gmail.com.
  • Provide details about the defect and, if possible, include photos or videos to expedite the process.
  • Once approved, you will receive instructions on how to return the product.
• Refunds:
  • Refunds will be issued to the original payment method after the defective product is received and inspected.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We accept exchanges for products under the following conditions:

• Eligibility for Exchanges:
  • Exchanges are available for defective or incorrectly shipped products.
  • The product must be in its original condition and packaging, with all included accessories.
  • Proof of purchase (receipt or order confirmation) is required.
• Exchange Process:
  • Contact us within 30 days of receiving your product at mattgollini@gmail.com.
  • Provide details about the issue and, if possible, include photos or videos to expedite the process.
  • Once approved, you will receive instructions on how to return the product for an exchange.
• Replacement Shipping:
  • We will cover the shipping costs for sending a replacement product.

For any questions or concerns, feel free to contact our customer service team at mattgollini@gmail.com.

Thank you for choosing iDeviceMentor!

iDeviceMentor
7745 Mentor Avenue
Mentor, Ohio 44060
440-525-5705